ARTECHOUSE

FAQ

Please reference the following Plan Your Visit pages and Box Office contact emails for location-specific details and inquiries:

COVID-19 Safety Update & Guidelines

FAQs

Do I need a ticket to enter ARTECHOUSE?

All visitors ages 4 and up need a ticket to enter the space. We strongly recommend purchasing tickets online ahead of time, as this is the only way to guarantee entry for your desired day and time.

I see that you are sold out online. Can I buy tickets at the door?

We previously offered a limited number of walk-in tickets at a higher rate at the door, sold day-of on a first-come, first-served basis but have updated this policy due to COVID-19 regulations to ensure capacity limits for social distancing as well as a contactless check-in. If you do decide to walk-up, there is a chance of space being available but at this time, our sessions tend to sell out, so the chances of tickets being available at the door are very low.

I need to reschedule or am running late, what should I do?

We are happy to offer a one time courtesy rebooking for another day and time based on availability. Please email the box office of your location as soon as you know you would like to do this. Please note that the courtesy rebooking is only valid for the same program and cannot be changed for the final weekend of the program. 

While we do request that ticket buyers arrive as close as possible to their purchased time, we do understand that things happen. We will do our best to accommodate you at the time of your arrival, however, you may need to wait longer to enter the gallery space as our safety procedures have been updated and we are operating under limited capacity. If you will be more than 30 minutes for your session, please contact us for a one time courtesy rebooking that is subject to availability. 

Please send us a message once you know what day and time you would like to visit us. Please know that when we process your rebooking request, we are also accepting the Assumption of Risk and Waiver of Liability Relating to Coronavirus/COVID-19 on your behalf, as it is required for each session individually.

How can I get to ARTECHOUSE?

ARTECHOUSE DC
1238 Maryland Ave., SW
Washington, DC 20024
Get Directions  

ARTECHOUSE NYC
439 W 15th St. New York, NY 10011
Get Directions

ARTECHOUSE Miami
736 Collins Ave.
Miami Beach, FL 33139
Get Directions

If driving, please note that ARTECHOUSE does not offer or validate parking. Please reference the location-specific Plan Your Visit pages for public transportation and parking details.

Is the space accessible?

We are a fully-accessible space. Mobility devices such as wheelchairs and walkers are allowed on the exhibition floor. Some individual programs may have an intended use or method of interaction that may be difficult for some visitors, but each is nonetheless fully maneuverable and compliant with the ADA. 

Please note that some of our programs utilize strong lighting effects and loud sounds, for details, please refer to the disclosure for each installation.

For questions regarding the accessibility of specific programs, please contact tickets@artechouse.com

How long can I stay?

Tickets are purchased for individual hour-long sessions. When space allows, visitors are welcome to remain with us past their hour-long session.

ARTECHOUSE reserves the right to enforce the one-hour timeframe when necessary, in situations including but not limited to maintaining a safe capacity limit for social distancing purposes, private events and the transition to after-hours sessions.

Is photography/videography allowed?

Photography for personal use is allowed, though we request that you refrain from using flash. We welcome our visitors to capture their memories and invite you to tag #ARTECHOUSE if you choose to share your experience for a chance to be featured.

Commercial photography, product shoots, press interviews, media shoots, and all professional video and camera equipment is PROHIBITED without advance approval and accompaniment from an ARTECHOUSE representative.

Contact press@artechouse.com for requests. Kindly note that the submission of a request does not necessarily grant approval. Please await a response from our Press team before proceeding.

What is the ARTECHOUSE XR App? Do I need to download it?

You can download the free ARTECHOUSE Extended Reality (XR) app from Google Play or the App Store.

We recommend downloading the app before your visit so you will be ready to activate special markers and our XR Drinks in Washington, D.C.! Our staff will be happy to explain the uses for the app during your visit.

Do you have to be a certain age to visit?

We are happy to welcome visitors of all ages to enjoy the space, but certain exhibitions may include a recommended age due to the use of flashing lights, loud sounds, delicate materials, and the like. Because our exhibitions change throughout the year, we suggest that visitors refer to the description of each new exhibition on our website for any age recommendations.

Tickets are required for all visitors age 4 and up. Children ages 15 and under must be accompanied by an adult, and all children must be closely supervised by their accompanying adult to ensure their safety and the safety of the artwork.

Our “After Hours” sessions begin at 7pm and only only adult tickets are available for these times. When our XR Bar is operating at ARTECHOUSE DC, “After Hours” are strictly for adults age 21 and over. All visitors will be asked to present a valid, government-issued photo ID at check-in.

Can I bring my bags and/or strollers with me?

Suitcases, luggage, large backpacks, and bags larger than 16” are not permitted in the exhibit space and cannot be checked or left with staff. Strollers are not permitted on the main exhibition floor; however, at ARTECHOUSE DC and NYC they can be left in our coatroom or locker area. Please note, these areas are not attended and ARTECHOUSE does not take any responsibility for any lost, missing, stolen or damaged items. There is no storage at ARTECHOUSE Miami.

Please note that mobility devices such as wheelchairs and walkers are allowed on the exhibition floor.

Can I bring food/drinks in with me?

To protect our technology on site, we do not allow any outside food or beverages inside the art space. Please dispose of any prior to your visit. Bottled water is permitted only in non-exhibit areas. No beverages are permitted on the main exhibition floor.

How can I get in touch?

We always keep an eye on our emails during all open hours! At this time, we do not offer customer service over the phone, but we are ready to assist over email. You can reach out here.

I have a student/senior/military/first responder/local resident ticket. What should I bring with me?

A valid photo ID is required for each student, senior, military, first responder or local resident special pricing ticket to confirm current status as a member of the corresponding group.

Why do I have to pay to visit?

ARTECHOUSE is proud to be an independent art space in cities full of wonderful museums, galleries and art spaces. However, being an independent space means that we function on ticket sales. This is not only how we operate the space, but how we pay our artists for their amazing work, something we think is incredibly important. Your ticket purchase allows us to continue producing and showcasing innovative, exciting art from some of the best new media artists in the world! By buying a ticket to ARTECHOUSE you are directly supporting new media artists. 

What is the difference between the daytime and after-hours sessions? 

In order to provide a different atmosphere for our guests we have day time sessions that are family friendly and open to all ages, as well as evening sessions which are for adult visitors only. The content of the experience remains the same. 

Is there anything I should avoid bringing with me?

We request that you do NOT bring any drinks, food, gum or illegal substances. Please dispose of any prior to arriving for your visit.

Please note that ARTECHOUSE does not offer monitored or locked storage for visitors’ belongings. Therefore, please avoid bringing valuables during your visit. We also do not allow strollers, luggage or large backpacks onto the exhibition floor.

No visitor shall carry firearms, other dangerous or deadly weapons, or explosives, either openly or concealed on the premises. The prohibition on firearms applies to all visitors, including those with firearm permits.

I do not see anything on your website about what is coming next. Will there be anything new after the current experience?

We announce the next exhibition toward the end of each current experience. Our newsletter subscribers are the first to receive these exciting updates, in addition to receiving special offers, so we recommend signing up for this online.

You can also follow us on social media and check back on the website soon to see what will be showcased next!