SAFETY UPDATES & POLICIES
We are grateful to be open and safely welcoming visitors to experience innovative, immersive art. While high hygiene standards, limited capacities and touchless technology have always been part of the ARTECHOUSE experience, we have taken additional measures to further ensure the well-being of our guests and staff, including following all recommendations from the CDC, WHO, and local health departments and government agencies.
WHAT YOU CAN EXPECT
As we continue to monitor and follow recommendations from the CDC, WHO, and local health departments and government agencies, these guidelines may change. Our top priority is the safety of our visitors and our team. To read more about local guidelines please refer to the following websites for DC, NYC and Miami.
We begin each day with a professional cleaning and sanitizing, and continue to maintain sanitizing procedures hourly.
Additional touchless hand sanitizing stations have been installed.
All staff are vaccinated, pre-screened, and supplied with PPE.
We offer rebookings for any ticket holders feeling sick, experiencing any symptoms, or those who have been exposed to anyone with COVID-19.
We strongly encourage booking online in advance to ensure your desired date and session time. However, we may have a limited amount of walk-up tickets available onsite. While contactless payments are preferred, we also accept cash.
You can now shop online to purchase ARTECHOUSE apparel and accessories. Credit card purchases can still be made on-site.
What is the check in procedure?
- Arrive at the time on your ticket.
- Be ready with your ticket QR code or confirmation email. If you purchased a special pricing ticket please also bring the appropriate ID (student, military, etc…)
- Once checked in, you will be directed to the Welcome Room for an introduction. You may need to wait a few minutes before entering the space in order to maintain proper social distancing.
Can I buy walk-in tickets?
We highly recommend purchasing tickets online to guarantee entry into the session at the time you wish to attend, as well as to have a contactless check-in. A very limited number of full-price tickets may be available at the door but they are dependent on capacity fluctuations and cannot be guaranteed. At this time, our sessions tend to sell out, so the chances of tickets being available at the door are very low.
What is your HVAC situation?
We have followed all recommended guidelines such as newly servicing, adding new filters and increasing outdoor air intake to the max.
Is a face covering required?
While we do not require masks for entry, consistent with current CDC guidelines we strongly recommend wearing a mask or facial covering during your visit. To read more about local guidelines please refer to the following websites for DC, NYC and Miami.
Will I need to touch anything?
Our spaces contain immersive experiential and technology-driven works. The majority of interactive content is responsive to body movement at a distance and does not require physical contact. Any installations that require touch for activation are actively maintained and sanitized by our team. We also provide sanitizing stations within immediate proximity of these installations. Please note that not all installations that ARTECHOUSE shows are interactive, for example the exhibitions can be an immersive and sensory experience rather than directly interactive.
I am not feeling 100% but I don’t want to lose my ticket, what do I do?
If you are feeling sick or experiencing any symptoms we ask that you stay home. Our team will be happy to help you rebook your visit to a later date when you are feeling better. Rebookings are subject to availability. For assistance with updating your booking, please email firstname.lastname@example.org
Is the XR Bar open?
The XR Bar, an extended reality bar powered by the ARTECHOUSE XR App, has reopened at our NYC and DC locations.
As we continue to monitor and follow recommendations from the CDC, WHO, and local health departments and government agencies, these may change. Our top priority is the safety of our visitors and our team.
“Art, we feel, is truly essential right now. It can provide a respite from the chaos that surrounds us, inspire us, transport us.”
– Sandro, Co-founder and Chief Creative Officer.