Welcome Back to ARTECHOUSE FAQ

What steps is ARTECHOUSE taking to make my visit safe?

ARTECHOUSE is following all recommendations from the CDC, WHO, and local health departments and government agencies. Our top priority is the safety of our visitors and our team. 

  • Our daily operations begin with professional cleaning and sanitizing each morning before opening followed by continuous, hourly maintenance. 

  • We require all visitors to wear a mask and all team members will wear a mask and face shield. 

  • Our team and our visitors are expected to maintain the suggested safe distance of 6 feet apart while in the space. 

  • We have also installed additional sanitizing stations throughout the space.

  • Our session capacity has been decreased so that at any given time we are well below the suggested 50% capacity by the local government. Please visit this page for more details: https://www.artechouse.com/covid-19-update


How many people do you admit at a time?

Our occupant load is 372 but to ensure proper flow and social distancing we limit each timed entry to 25 visitors and no more than 50 patrons inside any of our gallery spaces at any given time. Even before Covid-19 safety measures our entry capacity was always well below the occupancy to ensure the best immersive and interactive experience.


What do I need to do to plan my visit?

We ask that all visitors review our website to familiarize themselves with what is currently on view as well as our updated COVID-19 procedures. All visitors are requested to purchase tickets online ahead of time. In order to maintain proper social distancing within our space we follow a strict limit on walk-in tickets and there will be no walk-in tickets available for sold out sessions.


When is ARTECHOUSE open?

Our DC and Miami locations are currently open with reduced hours and NYC is reopening September 3rd:



        Monday - Thursday  // 12PM - 8PM (last entry at 7pm)

        Friday - Saturday // 10AM - 10PM (last entry at 9:15pm)

        Sunday // 10AM - 10PM (last entry at 9pm)

        Sessions after 7pm offer Adult tickets only.


        Monday - Thursday  // 12PM - 8PM (last entry at 7pm)

        Friday - Saturday // 10AM - 10PM (last entry at 9:15pm)

        Sunday // 10AM - 10PM (last entry at 9pm)


        ARTECHOUSE Miami

       Thursday-Monday // 2PM - 8PM

       Closed Tuesday & Wednesday


       **Sessions are every 30 mins. Visitors are asked to arrive at their time of entry.  


What is the check in procedure?

All visitors should arrive at the time on their ticket. Check-in is done outside with social distancing measures in place. 

  • At the time of check-in visitors should be ready with the name on their reservation as well as an ID that matches the name on the reservation and the credit card used to purchase the ticket. If you purchased a discount ticket please also bring the appropriate ID (student, military, etc.) 

  • A non-contact infrared thermometer will be used to check the temperature of all visitors prior to entry. Visitors with temperature above 100.4F will not be admitted.

  •  Once checked in, visitors will be directed to the Welcome Room for an introduction. Visitors may need to wait a few minutes before entering the space in order to maintain proper social distancing. 

  • Please note that all visitors will need to have on their face covering before entering the space. 


What should I bring?

Please be sure to bring the necessary identification, as we confirm that the person who bought the tickets is the one visiting us. All visitors need to wear a mask, so they should bring a face covering with them. 


Do I need to wear a mask? How about my kids?

Per the safety guidelines set by health organizations, ARTECHOUSE requires that all visitors over the age of 3 wear a mask that must be kept on the entire duration of their visit. Our team members also wear masks and face shields at all times for the safety of our staff and visitors.

What kind of face covering should I wear?
The current CDC guidelines recommend wearing a mask or facial covering which snugly covers the face, especially the nose and mouth, whether store bought or homemade, and which is secured with ties or ear loops, include multiple layers of fabric, and allow for breathing without restriction. Masks include cloth face coverings, such as homemade cloth masks, store-bought fabric masks, bandanas or other cloth wrapped around the head that covers the mouth and nose, as well as medical or surgical masks. Face shields can be worn in addition to a mask/face covering, but they cannot be worn without one, as they do not fit the qualities of face covering as set by the CDC as well as Miami and DC local governments.

To read more about face covering use as mandated by local governments please refer to the following websites for DC and Miami.


What is currently on view?

Our DC location reopened with Hanami: Beyond the Blooms, an immersive and interactive celebration of spring. Experience the season we all missed out on in 2020.

Our Miami location reopened with Infinite Space, an immersive experience exploring our relationship to technology, the possibilities of the near future and the idea of infinity and how it can get us to think outside the box.


Is the AR Bar open? 

At this time, our AR Bar remains closed for the safety of our visitors and team. We hope to be able to offer the experience of augmented reality cocktails and mocktails soon. In the meantime, our ARTECHOUSE app still provides a look into the possibilities of augmented and  extended reality through our partnership with the United Nations and our onsite markers. 


What type of installations and interactions are there? Will I need to touch anything to interact with it?

Our spaces contain immersive experiential and technology driven works. The majority of interactive content is responsive to body movement at a distance and does not require physical contact. Any installations that require touch for activation are actively maintained and sanitized by our team. We also provide sanitizing stations within immediate proximity of these installations. Please note that not all installations that ARTECHOUSE shows are interactive, for example the exhibition currently on view in Miami is an immersive and sensory experience rather than directly interactive.


I am not feeling 100% but I don’t want to lose my ticket, what do I do?

If you are feeling sick or experiencing any symptoms we ask that you stay home. Our team will be happy to help you rebook your visit to a later date when you are feeling better. For assistance with updating your booking, please email tickets@artechouse.com 

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